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At EastEmoto There is nothing more important than effective communication. We do our best to offer you the best pricing and the best experience. Please help us out to take the time to read this before contacting us. At no point during this process of purchasing an Ebike for the first time do we want are customers feeling overwelmed. Please help us help you by emailing with any questions, comments or ideas. EastEmoto is always open to change and become better for our shoppers. We are always open to emails and respond within a business day. Lastly we recommend contacting with the order number and same email address used to place your order as this will help us to resolve your issue faster.Thank you.Sincerely,EastEmoto Family

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